FalconTV- Frequently Asked Questions Contact Us for more Information.

Every day help for our customers

We value each of our customers and we strive to provide a warm and comfortable experience for all. If you are looking for technical support or if you simply wish to know more about how you can get started, check out our FAQ section. Can’t find an answer there, feel free to contact us any time.

  • General questions
  • How to get a free trial
  • How to activate your account
  • How to navigate the app
  • Reseller inquiries

If you need more help

you can also contact us through few other options. We can help you online 24/7, let us know what is your needs.

  • info@falcontv.me
  • Lucky Centre 165-171 Wanchai Road, Hong Kong

General Questions

Absolutely. We offer a 3-day trial service. This will give you access to the entire platform. Once you’ve reviewed what we have to offer and are satisfied, contact us to get started.

Yes, you can. To download app for FireStick, Install the “downloader” to your firestick first. If you don’t know how to install Dowloader? please click here to check. (Youtube)

Type in the url on Downloader Program,

https://falcontv.me/apps/NetGo1.1.92.apk

and press go.

The answer is yes, technically. It works on all Android boxes with Android versions 5.0 and later. If you are in doubt, please dpuble check your device’s system settings to see what version your Android box is.

We offer a wide variety of live streaming and on-demand content from all over the world, including popular channels and shows you already know and love.

We currently only offer 1 connection per device.

How to get a free trial

  • Click on the “Free Trial” button in the header of our website.
  • Download the app for your device and install it.
  • Send a message in Live Chat from down right corner of the screen an agent will provide you Free trial.
  • Once you’ve installed the app to your box, open the app and from the main screen, navigate to he “More” icon and click on it.
  • Then click on “Account”.
  • Then insert your trial prepaid code in the space that says “insert prepaid code here”.
  • Done.

You should receive a confirmation message on screen. Then from there head back to the main screen and click on any of the content icons (Live TV, Icon View, Movies, etc)

If you try to register for a trial and it repeatedly does not work, simply send us a message about your request and we will provide you with a trial code.

Your trial will last for 3 days from when your trial code was activated through the app and not from the time it was issued. Only when you’ve activated a code in the app does it start recording the time of use.

Installing our app

  1. Visit our website, www.falcontv.me, on a web browser on your Android box.
  2. Click on Free Trial button in the main menu or top menu.
  3. Click on “TV Box app” or Download for Android TV Box
    This will start the download process.
  4. Once the download is complete it will ask you to install. Choose install, and allow it to go through the install loading process.
    Note: Your box may ask you to adjust the permission settings to allow it to install “unknown” application. If it does, simply accept the change, or if it doesn’t do it automatically, you will need to go to your settings to adjust the permissions there.
  5. Once the app is installed successfully, you will be prompted to open the app or close. You can choose to open it from there. Or if you choose close, you will then need to open the app from your “My Apps” Screen.

There are a couple things you will need to do in preparation for this

  • Ensure that your memory stick or memory card is in working order.
  • If you do not have a file manager app on your Android box, you will need to download one Many exist, but “EZ File Manager” for Android should work just fine.

Now you are ready to start the process.

  1. Visit our website, www.falcontv.me, on a computer.
  2. Click on Free Trial button in the main menu or top menu.
  3. Click on “TV Box app” or Download for Android TV Box
    This will start the download process, and the app file will be downloaded to your computer.
  4. Transfer the app file to your memory stick or memory card (memory device).
  5. Insert your memory device into your Android Box.
    Some Android boxes will recognize the memory device right away, while others won’t.
  6. Go to the file manager screen on the Android box and navigate to your memory device folder. You should see the app file there. It should be a .apk file.
  7. Click on the app file. This will initiate the installation process. It may prompt you to install or close. Choose install, and allow it to go through the install loading process.
    Note: Your box may ask you to adjust the permission settings to allow it to install “unknown” application. If it does, simply accept the change, or if it doesn’t do it automatically, you will need to go to your settings to adjust the permissions there.
  8. Once the app is installed successfully, you will be prompted to open the app or close. You can choose to open it from there. Or if you choose close, you will then need to open the app from your “My Apps” Screen.
  1. Visit our website, www.falcontv.me, on a web browser on your Android Mobile device.
  2. Click on Free Trial button in the main menu or top menu.
  3. Click on “Mobile app” or “Download for Android Mobile”
    This will start the download process.
  4. Once the download is complete it will ask you to install. Choose install, and allow it to go through the install loading process.
    Note: Your box may ask you to adjust the permission settings to allow it to install “unknown” application. If it does, simply accept the change, or if it doesn’t do it automatically, you will need to go to your settings to adjust the permissions there.
  5. Once the app is installed successfully, you will be prompted to open the app or close. You can choose to open it from there. Or if you choose close, you will then need to open the app from your main apps screen.

There are a couple things you will need to do in preparation for this

  • Ensure that your memory card is in working order.
  • If you do not have a file manager app on your Android mobile device (smartphone or tablet), you will need to download one Many exist, but “EZ File Manager” for Android should work just fine.

Now you are ready to start the process.

  1. Visit our website, www.falcontv.me, on a computer.
  2. Click on Free Trial button in the main menu or top menu.
  3. Click on “Mobile App” or “Download for Android Mobile”
    This will start the download process, and the app file will be downloaded to your computer.
  4. Transfer the app file to your memory stick or memory card (memory device).
  5. Insert your memory device into your Android Mobile device.
    Some Android boxes will recognize the memory device right away, while others won’t.
  6. Go to the file manager screen on the Android Mobile device and navigate to your memory device folder. You should see the app file there. It should be a .apk file.
  7. Click on the app file. This will initiate the installation process. It may prompt you to install or close. Choose install, and allow it to go through the install loading process.
    Note: Your box may ask you to adjust the permission settings to allow it to install “unknown” application. If it does, simply accept the change, or if it doesn’t do it automatically, you will need to go to your settings to adjust the permissions there.
  8. Once the app is installed successfully, you will be prompted to open the app or close. You can choose to open it from there. Or if you choose close, you will then need to open the app from your “My Apps” Screen.

Payments & Refunds

Yes it is. Since we mainly deal with wholesalers, distributors and retailers, we prefer Direct Bank Transfer, Cryptocurrency and Paypal. If you don’t have any of those options We can arrange payment method for your convenience.

Cash (local) and direct bank transfer. We also accept cryptocurrency and PayPal. If you have any questions, please contact us before purchasing.

Refunds are not generally issued. Before the sale of any of our products and services, the customer will have all opportunity to decide whether to purchase from us or not. There are certain cases thought where a refund may be issued. Contact us for your specific case, and we will do our best to have it all resolved for you.

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